Transportation Assistance

Need a ride? We understand that transportation challenges can make it harder to address your family’s health concerns. Paramount Advantage members can get transportation assistance for medical appointments and more.

Destinations / Options

Where can I go using Paramount Advantage Transportation Assistance?

Medicaid-covered appointments including:

  • Medical appointments
  • Pharmacy
  • WIC appointments
  • CDJFS (County Department of Jobs and Family Services) re-determination appointments
What transportation options do I have?
  • Vehicle Transportation: A driver provides non-emergency cab, share-a-ride or ambulette service
  • Public Transit: Member is mailed bus tokens or a pass (only available in areas offering public bus transit)
  • Gas Reimbursement: Member drives to their appointment, or has someone drive them, and is repaid a set rate for mileage

Scheduling & Cancellations

How do I schedule, reschedule or cancel transportation assistance?

Call Monday through Friday, 8:30 am to 5:00 pm, at least 2 business days before your Medicaid-covered appointment.

Call 1-866-837-9817

(TTY call 1-800-750-0750)

What information do I need to schedule transportation?

You will need the following information:

  • Your Paramount Advantage ID number
  • The date and time of your appointment
  • Your current address and phone number for pickup
  • The appointment address and the phone number for drop-off
How soon before an appointment do I schedule transportation?
  • Vehicle transportation and gas reimbursement must be scheduled at least 2 business days (Monday – Friday) before your Medicaid-covered appointment.
  • Public Bus Transit must be scheduled at least 7 business days (Monday – Friday) before your Medicaid-covered appointment.
What if I’m sick now and can’t give 2 days notice?
  • A member can schedule an urgent sick call request if a medical provider must see them immediately.
  • This request may require approval by medical provider’s office before transportation is scheduled.
  • The call center is allowed up to 4 hours to find an available driver. Based on the time of your request and the availability of drivers, all urgent sick call requests may not be guaranteed transportation.
How do I schedule a return pickup?

Call the transportation call center at 1-866-837-9817 (TTY users call 1-800-750-0750).

Remember that it can take up to 1 hour for transportation to arrive when calling for an open-ended pickup (no set pickup time scheduled).

Frequency & Limitations

How many times a year can I use my transportation benefit?
  • Every Paramount Advantage member receives 30 one-way trips per calendar year (January 1 – December 31).
  • Paramount Advantage will provide unlimited transportation to members who MUST travel 30 miles or more from their home to an approved Medicaid-covered appointment and for medically necessary ambulette services.
What if I have used all of my 30 one-way trips?
Contact your local County Department of Job and Family Services (CDJFS) for information on transportation to medical appointments through their Non-Emergency Transportation (NET) program.
What happens if I’m not ready when transportation arrives?
The driver must wait 5 minutes past your scheduled pickup time. After 5 minutes, the driver can leave and the trip will count as a no show, so please make sure you are ready when your transportation arrives.

Minors & Children

Can minors use Transportation Assistance?
Transportation Assistance is available to all Paramount Advantage members, but members under 18 years of age must have a parent or guardian with them when using transportation assistance.
Do I have to provide a carseat for my child?
It is the responsibility of the parent or guardian to bring their own safety (car) seat as required by Ohio law.

Still have questions?

Call Member Services

1-800-462-3589

TTY 1-888-740-5670